FIX THE PROBLEM

3 SIMPLE STEPs

power on/off

- Unplug and plug-in the power cable
- Check if the power outlet switch is turned on
- Check if the device LED panel is displayed

SPEAKER

- Check and adjust the volume control from amplifier sound system

- Check the music device volume, and adjust it using remote control 

Internet

- Check the music device LED clock is displayed current time

- Check if the music device LED is displayed WIFI or Ethernet icon

Checklist for Basic Troubleshoot


Power Outlet

One of the most common problem found is usually site user forgot to switch on the power outlet.

We strongly advise all our site user to power on USEA music device 24/7.

Volume Control

One of the most common problem found is the amplifier selector input and volume adjustment due to peak and non-peak hours.

All USEA music STB volume are max-out volume before deployment. In the event whereby site user require to play on-demand 'Happy Birthday' or other ads, USEA provides remote controller for site user to adjust the volume and special event ads. In most event, we would recommend site user to adjust from the amplifier volume controller.  

Audio Cable

Common problem found on audio cable is wear and tear. USEA provide free 1 to 1 exchange for local onsite support.

Please note of the standard audio cable RCA m to Mini Jack m, other ad-hoc audio cable are subjective to additional charges.

Internet Icon

Wireless network disconnection due to weak connectivity signal or errors caused by the internet router. A simple reboot by using remote controller pressing the power button twice, should get the WIFI icon connected again.

If the music device is connected by Ethernet LAN cable and its not showing the Ethernet icon, please check the LAN cable connected on the other end. If its plugged in and working, please contact our support.

Device Clock

It is important to know that WIFI or Ethernet icon displayed does not necessarily means there is internet connection. Your internet router may have not internet connection access or firewall may have blocked NTP.

Please contact our support for further assistance.